When you send off your packages, make sure you write your name and “c/o ECCS” and the office address as the sender. Do this not just on the form but also on the package itself. In case your package is bounced (e.g. because of illegal items) or otherwise sent back (“address unknown”), we will be notified and there is a chance we can locate the package in Beijing. We then can help to resend it (at your cost).