I have lost my cell phone but want to keep my number. What can I do?

First, of course, try to recall when you last used your cell phone and where you might have lost it or where it might have been stolen. Go through the last places you’ve been and maybe ask people (i.e. in

I need to go to the German Embassy. Where can I find it?

Here is the address of the German Embassy : Embassy of the Federal Republic of Germany in Beijing 德国大使馆 Ambassador: H.E. Dr. Michael Schäfer, No. 17, Dong Zhi Men Wai Da Jie, Chao Yang District, 100600 Beijing (map) Tel: (+86)10 8532

What do I do when I lost my passport?

Please try not to loose it! If you do, a whole bunch of time-consuming paper work is waiting ahead. Without a passport and valid visa you have no identification on your person and you can’t leave the country either. However

I lost my wallet / My credit card got stolen! What should I do?

First, of course, try to recall when you last held it in your hand and where you might have lost it or where it might have been stolen. Go through the last places you’ve been and maybe ask people (i.e.

The toilet flush is constantly running. Is this a problem? What can I do?

This is a problem indeed. Apart from environmental aspects, which concerns us all, this might also bring about significant consequences for your water bill! If you find any water running in your apartment when it normally shouldn’t, please contact your

My toilet is clogged. What can I do?

This one is delicate. Sure it wasn’t all your fault, but you have been told at least ones before and allow us to kindly remember you one more time: never ever throw toilet paper into the toilet! The Chinese sewage

I locked myself in? What can I do?

Chinese door locks often work differently from the one you know in Europe. Make sure that you and all other tenants ask the landlord how to operate the keys and lock and have him/her show it to you when you