Where and how do I pay my gas bill / water bill?

If at some body your doorbell is ringing without you expecting any guests it might be someone from the gas or water company to check the gas meter. Upon checking the meter you’ll either get an invoice right away or

How are utility charges handled?

Depending on the apartment you live in either your landlord will take care of things or you’ll have to go and pay for yourself. First mentioned being the case, the utilities will typically be deducted from your rent deposit by

The toilet flush is constantly running. Is this a problem? What can I do?

This is a problem indeed. Apart from environmental aspects, which concerns us all, this might also bring about significant consequences for your water bill! If you find any water running in your apartment when it normally shouldn’t, please contact your

There is no hot water for a decent shower. What can I do?

Or maybe there is hot water? Once you figure it out, your apartment should definitely have hot water, only the tenants don’t know how to operate the equipment correctly. Chinese apartments are typically equipped with a gas driven water boiler,

I don’t like the interior and overall decoration of my room. What can I do?

The ECCS strives to provide you with apartments which at any rate meet certain basic standards and requirements, i.e. heating, hot water and air conditioning. Furthermore all apartments should be ready and functionally (!) furnished. Unfortunately the ECCS can’t give